Refund and Returns Policy

1. General Policy

Due to the nature of automotive products, vehicle transactions, international sourcing, import/export operations, and custom orders, all sales are subject to review and approval under the terms outlined below.

Refunds, returns, exchanges, or cancellations may vary depending on:

  • Product type
  • Vehicle condition
  • Supplier policies
  • Shipping status
  • International trade regulations
  • Payment processing requirements

2. Vehicle Sales & Exchanges

Used Vehicles

All used vehicle sales may be considered final unless otherwise agreed in writing.

Customers are responsible for:

  • Inspecting the vehicle before purchase
  • Reviewing specifications and condition reports
  • Verifying compatibility and legal registration requirements

Royal Showroom is not responsible for issues arising after delivery related to misuse, third-party modifications, improper maintenance, or buyer negligence.

Vehicle Exchanges

Vehicle exchange requests are subject to:

  • Inspection and evaluation
  • Market pricing review
  • Approval by management

Additional fees or pricing adjustments may apply.

3. Automotive Parts & Accessories

Customers may request returns or exchanges for eligible automotive parts or accessories within 7 days of delivery, subject to the following conditions:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required
  • Item must not be custom-made, special-order, electrical, or non-returnable inventory

Returned items showing signs of installation, damage, misuse, or modification may be rejected.

4. Non-Refundable Items

The following items and services are generally non-refundable unless required by law:

  • Custom orders
  • Special-order automotive parts
  • International shipping fees
  • Import/export fees and customs charges
  • Inspection fees
  • Registration or licensing costs
  • Deposits and reservation fees
  • Digital or consultation services already delivered

5. Order Cancellation

Orders may only be canceled before processing, shipment, sourcing, or supplier confirmation.

Once an order enters processing, shipping, sourcing, or international logistics stages, cancellation requests may be denied or subject to:

  • Administrative fees
  • Supplier penalties
  • Shipping and handling deductions
  • Currency conversion or banking charges

6. Refund Processing

Approved refunds are generally processed through the original payment method.

Refund processing times may vary depending on:

  • Payment provider
  • Banking institution
  • Currency conversion
  • International transfer procedures

Typical processing times may range from 5 to 21 business days.

Royal Showroom is not responsible for delays caused by banks, payment processors, or third-party financial institutions.

7. Shipping & Delivery Issues

Customers are responsible for providing accurate shipping and contact information.

Royal Showroom is not liable for delays caused by:

  • Customs procedures
  • Carrier disruptions
  • Weather conditions
  • Government restrictions
  • Incorrect customer information
  • Force majeure events

Any visible shipping damage should be reported within 48 hours of delivery.

8. Inspection & Acceptance

Customers are encouraged to inspect all products and vehicles immediately upon delivery or pickup.

Acceptance of products or vehicles may constitute confirmation that:

  • The order was received as described
  • The customer is satisfied with visible condition
  • No immediate delivery-related claims exist

9. Fraud Prevention & Chargebacks

Royal Showroom reserves the right to:

  • Refuse suspicious transactions
  • Request identity verification
  • Delay or cancel high-risk orders
  • Contest fraudulent chargebacks or payment disputes

Customers agree not to initiate false or abusive payment disputes.

10. International Transactions

For international orders, customers are responsible for complying with local laws, import regulations, taxes, customs duties, and registration requirements within their jurisdiction.

Royal Showroom does not guarantee import eligibility in every country or region.

11. Limitation of Liability

To the maximum extent permitted under applicable law, Royal Showroom shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or business opportunities
  • Delays outside reasonable control
  • Third-party supplier issues
  • Customs or regulatory actions
  • Vehicle misuse or improper installation of parts

12. Policy Updates

We reserve the right to modify or update this Refund and Returns Policy at any time without prior notice.

Updated versions will be published on:
Royal Showroom

Continued use of our services after policy updates constitutes acceptance of the revised terms.