Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Company or business information
  • Government-issued identification when legally required
  • Payment-related information

Business & Transaction Information

  • Vehicle inquiry details
  • Order and transaction history
  • Shipping and delivery information
  • Import/export documentation
  • Customer support communications

Technical Information

  • IP address
  • Browser type and device information
  • Operating system
  • Website usage data
  • Cookies and analytics information

2. How We Use Your Information

We may use collected information for the following purposes:

  • Providing and managing our services
  • Processing transactions and payments
  • Responding to customer inquiries and support requests
  • Managing vehicle sales, exchanges, sourcing, and automotive product operations
  • Improving website performance and user experience
  • Fraud prevention and security monitoring
  • Legal and regulatory compliance
  • Internal business operations and analytics
  • Marketing communications where permitted by law

3. Sharing of Information

We do not sell personal information to third parties.

However, we may share information with:

  • Payment processors and financial institutions
  • Shipping and logistics providers
  • Automotive suppliers and business partners
  • IT service providers and hosting companies
  • Legal, regulatory, or governmental authorities when required by law
  • Professional advisors including lawyers, auditors, and compliance providers

All third parties receiving information are expected to maintain appropriate confidentiality and security standards.

4. Payment Processing

Payments processed through third-party payment providers may be subject to the privacy policies and terms of those providers. Royal Showroom does not directly store full payment card details on its servers unless explicitly stated.

5. International Data Transfers

Because Royal Showroom operates internationally, including in Egypt, United Arab Emirates, United Kingdom, and United States, your information may be transferred to and processed in countries outside your local jurisdiction, including the United States.

By using our services, you consent to such international transfers where permitted by applicable law.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no online platform or electronic transmission method can be guaranteed to be completely secure.

7. Data Retention

We retain information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain legitimate business records

Retention periods may vary depending on legal, accounting, and operational requirements.

8. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to:

  • Improve website functionality
  • Analyze traffic and performance
  • Remember user preferences
  • Enhance user experience

Users may modify browser settings to disable cookies; however, some website features may not function properly.

9. Your Rights

Depending on applicable U.S. state laws and other regulations, you may have rights regarding your personal information, including:

  • Requesting access to personal data
  • Requesting correction of inaccurate information
  • Requesting deletion of personal data
  • Opting out of certain marketing communications
  • Requesting information regarding data processing practices

Requests may be subject to identity verification and legal limitations.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including rights related to access, deletion, correction, and limitation of certain data uses.

California residents may contact us regarding these rights using the contact details below.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 in violation of applicable U.S. laws.

If we become aware that such information has been collected, we may take steps to delete it.

12. Third-Party Websites

Our website may contain links to external websites or services operated by third parties. We are not responsible for the privacy practices, content, or security of third-party platforms.

Users should review the privacy policies of those third-party services separately.

13. Limitation of Liability

To the maximum extent permitted under applicable law, Royal Showroom shall not be liable for indirect, incidental, special, consequential, or punitive damages related to privacy incidents, unauthorized access, or data transmission issues beyond our reasonable control.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. Updated versions will be posted on this page with a revised effective date.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.